Refund Policy

This Refund Policy outlines the conditions under which refunds are provided by “TheBrainCrew.fun”. TheBrainCrew.fun is committed to customer satisfaction and a clear, transparent refund policy, in compliance with the requirements of our payment partners and applicable legislation.

1. Right of Withdrawal and Refund Period

In accordance with consumer protection legislation applicable in the European Union, you generally have a right of withdrawal for fourteen (14) calendar days from the date of your purchase to request a full refund for digital products or services offered by TheBrainCrew.fun, subject to the specific conditions outlined below for digital content.

2. Specific Conditions for Digital Products and Services

a) Digital content not supplied on a tangible medium (e.g., online courses, e-books, platform access):

  • Withdrawal Possible: You may exercise your right of withdrawal within 14 days from the date of purchase, provided that the performance of the service has not begun.
  • Waiver of the Right of Withdrawal: By purchasing and immediately accessing our courses, e-books, or other digital content (e.g., by downloading a file, accessing a video link, or engaging with an interactive activity), you expressly acknowledge and agree that the performance of the service begins immediately upon completion of your purchase. You understand and formally consent that, due to the immediate access and digital nature of the content provided, you are hereby waiving your 14-day right of withdrawal as permitted by applicable consumer protection laws for digital content that has begun to be performed. This waiver is deemed accepted and confirmed when you complete your purchase, specifically by agreeing to our Terms and Conditions of Sale and this Refund Policy prior to payment. In such cases, no refund will be eligible, unless otherwise specified in this policy due to technical failure or other specific conditions.

b) Access to Courses and Services:

  • If you have gained access to a course or service and the 14-day period has passed, or if you have waived your right of withdrawal as described above, no refund will be granted, except in the event of a major technical failure attributable to TheBrainCrew.fun preventing access to the purchased product, which cannot be resolved within a reasonable timeframe.

3. Processing Refund Requests

To initiate a refund request, you must contact our customer service by email at contact@thebraincrew.fun within the specified timeframe (14 days from the date of purchase, or according to the conditions for waiver of the right of withdrawal).

Your request must include the following information:

  • Your full name
  • The email address used for the purchase
  • The order or transaction number
  • The date of purchase
  • The reason for your refund request (this helps us improve our services but is not a condition for denial if your request complies with the policy).

We will process your request within [e.g., 5 to 10 business days] after receipt and verification of the information. If your request is approved, the refund will be issued via the same payment method used for the original purchase through our payment partners. The time it takes for the refund to appear in your account will depend on the policies of your bank or payment service provider.

4. Exceptions to the Right of Withdrawal (Important Reminder)

As mentioned in point 2a), the right of withdrawal cannot be exercised for contracts concerning the supply of digital content not supplied on a tangible medium, where the performance has begun with the consumer’s prior express agreement and their explicit acknowledgment that they thereby lose their right of withdrawal.

5. Quality of Service and Support

TheBrainCrew.fun is committed to providing high-quality products and services. If you encounter technical issues or difficulties with our content, please contact us before requesting a refund. Our support team will do its best to help you resolve the problem.

6. Termination of Services and Website Closure

In the event that TheBrainCrew.fun terminates its services or closes the website (thebraincrew.fun), the following provisions will apply to customers who have made a purchase:

  • For Digital Video Content (e.g., YouTube video links): If the video content was a part of the purchased service and remains publicly available, an active link to the video content will be sent directly to the customer’s registered email address, allowing continued access to the content.
  • For PDF Files: The PDF file (if part of the purchased service) will be sent directly to the customer’s registered email address, allowing them to retain the content.
  • For Interactive Activities: As activities require an active platform for execution, TheBrainCrew.fun will assess two scenarios:
    • If the activities have been demonstrably consumed or completed by the customer prior to the closure (based on our internal tracking or reasonable assessment), no further transfer or refund will be provided for these specific elements.
    • If the activities have not been fully consumed or completed, TheBrainCrew.fun will endeavor to transmit equivalent access via another free platform if technically feasible. Failing that, TheBrainCrew.fun will consider a partial refund for the value attributed to these interactive elements, based on the portion of unconsumed access and the initial purchase price. The specific resolution will be communicated to affected customers.

This clause does not affect your statutory rights.

7. Contact Information

For any questions regarding this Refund Policy or to submit a request, please contact:

TheBrainCrew.fun
contact@thebraincrew.fun